Return & Refund Policy

You may return eligible products within 30 calendar days from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All accessories, manuals, and included components must be returned with the product.
• Proof of purchase (order number or receipt) is required.

The following items cannot be returned unless they arrive damaged or defective:

• Products that have been used, altered, or damaged after delivery.
• Clearance, final sale, or liquidation items.
• Products marked as non-returnable on the product page.

Please inspect your order upon arrival.

If you receive:

• A damaged item
• A defective product
• An incorrect item

Contact us within 7 days of delivery and include:

• Your order number.
• A description of the issue.
• Photos showing the damage or defect.

We will review the claim and provide a replacement, exchange, or refund when applicable.

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Wait for return instructions and authorization.
4. Ship the item back using the instructions provided.

Returns sent without prior authorization may experience processing delays.

Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or shipping damage.

Original shipping charges are non-refundable unless required by applicable law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.
• Refund processing times may vary depending on your payment provider but generally take 5–10 business days after approval.

If you need a replacement for the same item due to damage, defect, or incorrect shipment, please contact us and we will assist with an exchange when inventory is available.

Orders may be canceled before they are processed or shipped. Once an order has shipped, it must follow the standard return process outlined above.

If you have any questions regarding returns, refunds, or exchanges, please contact us through our customer support page:

We appreciate your business and thank you for choosing Chill-N-Go.